Refund policy

REFUNDS & RETURNS

We love our customers and your satisfaction is very important to us. We will do everything we can to make you happy.

Your purchase of goods will be subject to certain laws including the Australian Consumer Law and Consumer Guarantees Act (NZ). These consumer laws provide you with certain rights that cannot be excluded, including that the goods must be of acceptable quality, reasonably fit for the purpose that we represent they will be fit for, and that the goods will correspond with any relevant description. Nothing in these terms shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law and Consumer Guarantees Act (NZ)) which cannot by law be excluded, restricted or modified.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

GENERAL RETURN POLICY

1. You must submit all return requests within 14 days of your package being delivered.
2.The following items cannot be returned, refunded, or exchanged  
-1.1 Items on clearance and on sales 
-1.2 Silk underwear such as Silk bra and Silk dressing gown
-1.2 Silk pillowcases and Silk eye mask
-1.3 Face masks
-1.4 Silk Sleep Cap and Silk Turban 
-1.5 Activewear Bra and Legging
3.Returned items must be unworn, unwashed, undamaged with all original tags attached. We do not accept returned items that have been worn, damaged, washed, or altered. Our store policy states that we are unable to issue refunds for items that have been worn or used. This policy is in place to ensure fairness to all our customers.

To complete your return, please email us at contact@lyvanna.com or Contact Us.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@lyvanna.com.

Shipping
You will be responsible for paying for your own shipping costs for returning your item*. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact
For more information about our Refund Policy or if you have any questions, please contact us by email at contact@lyvanna.com or by mail using the details provided below:

LYVANNA

Suite 6246

Shop 4, 75 Barrabool Rd.

Highton VIC 3216 Australia

For time sensitive enquires, you may call us during business hours, Monday - Friday, 9am - 5pm on the number below:

+61 493 107 960